Privacy Policy

Samay Collections is a registered company in the city of Quito, dedicated to providing accommodation and dining services.

The registration number is 1104327018001.

At Samay Collections, we are committed to respecting and protecting your privacy. Please read this policy as it contains important information about how we use the data we collect from you or that our customers provide to us.

By accessing this website or providing information, you agree to our privacy policies as set out in this privacy statement. We may change or modify these policies at any time. You should check this page frequently to ensure that you are reading and aware of the most recent version.

If you have any questions about our privacy policies, please contact us at the relevant address listed on this website under the “Contact Us” section.

How can we use our customers’ information?

We use the information we obtain from our customers for the legitimate interests of our business. For example, processing guest data for a hotel to pre-register the guest’s reservation, providing information about products or services requested by customers, fulfilling our obligations under any contract entered into between the customer and us, providing information about other goods and services we offer that are similar to those you have already purchased from us or inquired about, having selected third parties provide you with information about goods or services that we believe may be of interest to you, administering our website and internal operations, including troubleshooting, data analysis, testing, research, statistics, and surveys; improving our website to ensure that content is presented in the most effective manner for you, your computer, tablet, or any other device you use, and as part of our efforts to keep our website safe and secure, measuring or understanding the effectiveness of the advertising we serve to you and others, and sending you relevant advertising; making suggestions and recommendations to you and other users of our website about goods or services that may interest you.

We may aggregate your data in an anonymous form to help us provide more useful information to our customers and understand which parts of the website are of greatest interest to our visitors.

If you are an existing customer, we will only contact you electronically (via email or SMS) with information about goods and services similar to those that were the subject of a previous sale or negotiations for a sale to you. If you are a new customer and we allow selected third parties to use your data, we (or they) will only contact you electronically if you have provided your consent.

If you decide that you do not want us to use your data in this way, or to pass your data to third parties for marketing purposes, please use the unsubscribe option.

With whom may we share your information?

We may make certain customer information available to strategic partners working with Samay Collections, such as:

Hotels and online travel agencies through which you have arranged trips.

Service providers working with our company who provide services such as information processing, customer data management and improvement, customer service, satisfaction surveys, or customer research, including service providers offering applications that may be of interest to hotel customers through our Hotel Focus platform.

In the event of a merger, acquisition, or any form of sale of part or all of our assets, in which case personal data we hold about our customers will be among the transferred assets to the buyer.

If we engage a third party to process personal data on a person’s behalf, that third party will be subject to our data privacy policies or have similar contractual obligations regarding the storage and processing of our customers’ information.

We may also disclose your personal information to third parties:

To comply with any court order or other legal obligation or when data is requested by the government or law enforcement authorities.

To protect the rights, property, or safety of our employees, customers, or others. This may include exchanging information with other companies and organizations for the purposes