Terms and Conditions

Samay Collections Playas is a part of Samay Collections SAS, a registered company in the city of Quito, dedicated to providing accommodation and dining services. The registration number is 1793144020001.

Termination

This Agreement remains in effect as long as Samay Collections continues to provide one or more Products or Services to the Customer, or until its services are terminated by either party.

We do not allow fireworks on our property. If you ignite fireworks without our permission, we reserve the right to remove you from our property immediately, without any refund of reservation fees.

Drone Photography

To ensure the privacy of our guests, we do not permit drone photography without our permission. If you wish to bring your own drone for photography, we require a $100 deposit. If we receive complaints about your drone flight, you will forfeit your deposit.

Cancellation Policy

In the event of canceling your reservation with Samay Collections, we can offer a date change or refund your deposit minus a 10% cancellation fee up to 10 days before your arrival.

Between 4 and 10 days, we can make changes to the date of your reservation. If you change the date of your reservation for any reason, this can only be done once.

If you cancel 4 days before your arrival date, there will be no refund or date change.

If you request a refund and are eligible, you will receive a refund through the same method of payment.

COVID-related cancellations will be handled on a case-by-case basis at the discretion of Samay Collections.

We reserve the right to cancel your reservation without permission or prior communication if we deem it necessary to protect our business.

Payments

We only accept fully paid reservations before arrival. We accept payments via bank transfer, deposit (only for accommodation), credit card, debit card, and cash. We use third-party payment processors to process credit card payments (Stripe and Datafast). Once we have received your payment, a confirmation will be sent to you through the booking platform.

Credit Card Payments

Payments made with MasterCard, Visa, and American Express credit cards are processed through Stripe. Stripe securely stores your credit card details (Samay Collections cannot view your card details under any circumstances), and through Stripe, Samay Collections reserves the right to charge the card for additional costs incurred, such as settling a bill at the end of your stay or covering damages to the room.

Payments made with Diners and Discover credit cards, as well as Ecuadorian debit cards, are processed through Datafast. Datafast securely stores your card details (Samay Collections cannot view your card details under any circumstances), and through Datafast, Samay Collections reserves the right to charge the card for additional costs incurred, such as settling a bill at the end of your stay or covering damages to the room.

Payments via Payment Link

Payments made through our payment link are the sole responsibility of the end user. Samay Collections is not responsible for any errors incurred or fees or commissions charged due to user errors.

Our cancellation policy will be sent to you upon making your reservation.

Additional Credit Card Taxes

Additional taxes imposed by the Government of Ecuador for foreign currency outflows may apply to your credit card payments.

Prices

The prices on our website are a minimum rate for two people per night. Children up to 13 years old stay for free. Children over 13 years old are charged as adults.

Pets
We regret to inform you that we do not accept pets.

During holidays, prices increase by 10%.

You may be charged for causing damage to our property.

Refunds

If you are eligible for a refund, we have the right to process the refund within 48 hours of your request. Please note that credit card refunds may take longer (10 working days) to process because we work with Stripe.